Help centre
Common questions, plus 24/7 WhatsApp support with a real human within 2 minutes.
How is your tracking different? ▾
We expose every barcode scan event with a geo-tagged photo. You see your driver's live location and ETA — not just a status word.
What countries do you serve? ▾
Ireland, Namibia, South Africa, and the United Kingdom. We operate direct lanes — no hand-offs that lose your parcel between systems.
How does cross-border pricing work? ▾
We show all-in pricing including duties and tax estimated at quote time. No surprise bills at delivery.
What if my parcel is late? ▾
Open the tracking page to see the latest status, the assigned driver, and the estimated time of arrival. If you need help, contact us via the support options on the page.
How do I open a damage claim? ▾
Tap 'Start a claim' on the tracking page and upload photos. The claim is registered as a ticket and our team responds during operating hours.
Still stuck?
WhatsApp us on +27 21 555 0000 — real human within 2 minutes.